Terms And Conditions

Last updated: 9 September 2026

Welcome to Sommer’s Seasonal Surprises.

These Terms & Conditions apply when you use our website or place an order with us. By placing an order, you agree to these terms.

We have tried to keep them as straightforward as possible. If you have any questions, please feel free to contact us.

1. About Us

Sommer’s Seasonal Surprises is a small, family-run gift hamper business based in Roscrea, Co. Tipperary, Ireland.

Trading name: Sommer’s Seasonal Surprises

Throughout these terms, “we”, “us” and “our” refer to Sommer’s Seasonal Surprises.

2. Our Products

We create gift hampers and gift sets for a wide range of occasions and seasons.

Depending on the hamper, products may include items such as food, confectionery, drinks, alcohol, skincare, cosmetics, personal-care products, pyjamas, gift sets and other items shown in the relevant product description.

We aim to display and describe our products as accurately as possible.

Colours, packaging and presentation may occasionally differ slightly from photographs because of changes made by manufacturers, availability or the handmade nature of our hampers.

3. Product Substitutions

Some products used in our hampers may occasionally become unavailable.

Where a product listing states that substitutions may be made, we may replace an unavailable item with a similar product of comparable or greater value.

We will always try to ensure that any substitution suits the overall theme and value of the hamper.

Where a significant or central part of an order would need to be changed, we will try to contact you before proceeding.

4. Prices

All prices are displayed in euro (€).

The price shown when you place your order is the price you will be charged, subject to correction of any obvious pricing or technical error.

Any taxes applicable to the sale will be included or applied as required by law.

Local delivery within our standard 20 km delivery area is free.

5. Payment

Available payment methods will be shown during checkout.

Payment must be successfully completed before an online order is confirmed unless another arrangement has been expressly agreed with us, for example for certain corporate or bulk orders.

We reserve the right to cancel an order where payment has not been successfully received.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your order.

You will receive an order confirmation using the contact details supplied during checkout.

If we are unable to accept or fulfil an order, we will contact you and, where payment has already been taken, arrange an appropriate refund.

We may refuse or cancel an order where, for example:

  • an item is unavailable;

  • payment cannot be processed;

  • the delivery address falls outside the area we currently serve;

  • incorrect information has been supplied;

  • an obvious pricing or website error has occurred; or

  • fulfilling the order would breach applicable law.

7. Delivery

We currently offer free hand delivery within a 20 km radius of Roscrea, Co. Tipperary.

We do not currently provide standard nationwide shipping.

Delivery outside our standard area may be available for corporate or bulk orders by prior arrangement.

For full details, please see our Delivery Policy.

8. Requested Delivery Dates

We understand that many of our hampers are purchased for birthdays, celebrations and special occasions.

We will do our best to accommodate requested delivery dates, but a requested date is not guaranteed unless it has been confirmed by us.

If circumstances outside our reasonable control affect a delivery, we will contact you and do our best to make alternative arrangements.

9. Cancelling an Order Before Delivery

If you change your mind, please contact us as soon as possible.

Where your order has not yet been prepared or delivered, we will normally be able to cancel it and arrange a refund.

However, once work has begun on certain personalised, made-to-order or customised products, statutory exceptions to cancellation rights may apply.

Nothing in these terms limits any cancellation right you have under Irish consumer law.

10. Your Right to Change Your Mind

When purchasing online, consumers generally have a legal right to cancel qualifying purchases within 14 days.

For goods, the relevant period will generally run from the date on which you, or a person nominated by you, receives the goods.

If you wish to exercise this right, please contact us clearly stating that you wish to cancel the purchase.

Certain products are legally excluded from the right to cancel. Depending on the contents of your order, this can include:

  • goods made to your specifications or clearly personalised for you;

  • goods which are liable to deteriorate or expire rapidly; and

  • sealed products which are unsuitable for return for health protection or hygiene reasons once they have been unsealed.

Because our hampers can contain a mixture of different products, whether a cancellation or return right applies may depend on the particular contents and condition of your order.

These exceptions do not affect your legal rights where products are faulty, damaged, incorrectly supplied or otherwise do not conform to your contract.

11. Returns

Where you validly exercise a statutory right to cancel and the products must be returned, they should be returned without undue delay and no later than 14 days after notifying us of the cancellation.

Unless the goods are faulty or we agree otherwise, you are responsible for the direct cost of returning the goods.

You must take reasonable care of products while they are in your possession.

Please contact us before making a return so that we can provide appropriate return instructions.

12. Damaged, Faulty or Incorrect Products

We take care when preparing every hamper, but if something is wrong with your order, please contact us as soon as possible.

Where a product is damaged, faulty, incorrectly supplied or otherwise does not meet your statutory rights, we will deal with the matter in accordance with Irish consumer law.

Please include your order number and, where helpful, photographs showing the issue so that we can resolve it as quickly as possible.

Nothing in these Terms & Conditions limits or excludes your statutory consumer rights.

13. Food Products and Allergies

Some hampers may contain food, drinks or other consumable products.

Please check the individual manufacturer’s packaging for ingredients, allergen information, expiry dates and storage instructions before consumption.

If you or the intended recipient has a serious allergy, intolerance or other specific dietary requirement, please contact us before ordering so that we can tell you whether a particular hamper is suitable.

Unless specifically confirmed by us, you should not assume that a hamper is free from a particular allergen.

14. Alcohol

Some products or hampers may contain alcohol.

Alcohol will only be offered for sale where Sommer’s Seasonal Surprises is legally permitted to do so.

You must be at least 18 years old to purchase alcohol.

By purchasing a product containing alcohol, you confirm that you are at least 18 and that the alcohol is not being purchased for unlawful supply to a person under 18.

Proof of age may be requested when an alcohol-containing order is delivered. We reserve the right to refuse the supply or delivery of alcohol where legal requirements are not satisfied.

15. Gift Recipients

Where you purchase a hamper for somebody else, you are responsible for ensuring that the recipient details provided are correct.

By providing another person’s name, address or telephone number for the purpose of delivering a gift, you confirm that you are entitled to provide those details for that purpose.

We will use recipient details only as reasonably necessary to fulfil the order and for purposes described in our Privacy Policy.

16. Promotions and Discount Codes

From time to time we may offer promotions or discount codes.

Unless otherwise stated:

  • promotions cannot be exchanged for cash;

  • discount codes cannot be combined;

  • promotions are subject to availability; and

  • additional terms may apply to individual promotions.

We reserve the right to withdraw or amend a promotion, but this will not affect orders already accepted under that promotion.

17. Website Availability

We do our best to keep our website accurate and available, but we cannot guarantee that it will always be uninterrupted or free from technical errors.

We may temporarily change, suspend or remove parts of the website for maintenance, security or other reasonable operational purposes.

18. Intellectual Property

The content of this website, including our original text, branding, graphics, photographs and designs, may not be copied, reproduced or used commercially without permission, except where such use is otherwise permitted by law.

Third-party product names and trademarks remain the property of their respective owners.

19. Privacy

When you use our website or place an order, we process certain personal information.

Please see our Privacy Policy for information about what we collect, why we use it, how it is protected and your rights.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, website or legal requirements.

The terms applying to your purchase will be those in effect when your order is placed.

21. Irish Law

These Terms & Conditions are governed by Irish law.

If you are a consumer, nothing in these terms affects any mandatory consumer rights available to you under applicable Irish or European Union law.

22. Complaints and Contact

Sommer’s Seasonal Surprises is a small business and we genuinely want every customer to be happy with their order.

If there is an issue, please contact us directly and give us an opportunity to put it right.

Sommer’s Seasonal Surprises
Roscrea, Co. Tipperary, Ireland

Model Cancellation Form

Complete and send this form only if you wish to cancel a contract where a statutory right of cancellation applies.

To: Sommer’s Seasonal Surprises

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

Ordered on / received on:

Name of customer:

Address of customer:

Order number:

Signature, if submitted on paper:

Date: